FAQ

Arrival is generally possible from 14:00 until 22:00 at the latest. Departure must take place by 11:00 at the latest. Please note that our sanitary facilities may be closed for cleaning for some time in the early morning.

If you wish to stay longer without paying for another night, you can move your motorhome or caravan onto the service ramp next to the pitches (please not later than 16:00, so that new guests can use our facilities after their arrival). Please leave us a short message if you do this.

For every booking, we send out an invoice and a booking confirmation immediately after successful payment. On the day of your check-in we also send you a check-in email with important information about your arrival and all required passwords.

If you have also purchased vouchers (e.g. electricity vouchers), you receive a separate email with all voucher codes and information on how to activate them.

If you cannot find these emails in your inbox, please check your spam / junk mail folder. Despite all the precautions we take on our side, some providers (such as Hotmail and others) do not configure their spam filters well enough. This may cause our emails to be flagged as “Junk” or “Spam” by your email provider. In such cases, please set up a different email account (Gmail is a good free alternative).

In some cases, due to overly strict spam filtering, our emails may be deleted by your email provider immediately after reaching your inbox. If this is the case for you, please switch your email provider as soon as possible.

Email recovery tool To help you recover lost emails, we have set up a tool that stores copies of all emails we have sent to you. Just enter the email address you booked with and your booking number — all emails we sent will appear in a dedicated inbox. mountaincamp.at/mail

For any paid booking you can request a dedicated invoice afterwards — addressed to your employer, research institution or club, for example. All you need is your booking number and the email address used to book.

Mountaincamp e.U. is a small business under § 6(1)27 of the Austrian VAT Act, so no VAT is itemised. The local tax (Ortstaxe) appears as a separate pass-through item and is not part of the taxable supply.

One invoice is issued per booking. If you lose the PDF, you can download it again through the same form.

Request an invoice Enter the booking number and booking email address, then your recipient details — and you download the invoice as a PDF immediately. Open the invoice form

Map with the nearest recycling islands and sewer-connected manhole covers in Steyregg

Central Linz is easy to reach. The most comfortable option is to let someone else drive. You have these options:

Call taxi 6969 The Linz radio taxi app usually does not work for international guests — calling directly is the safest way to book. +43 732 6969

On Apple / iOS devices, entering login and password is usually enough. Android is a bit more involved:

First check your email for the login and password we sent you in a separate email after payment.

1. 1

   Open the Wi-Fi settings on your Android device and tap “Add network”, or tap directly on the network named “MOUNTAINCAMP”.

   
2. 2

   Fill in the fields as follows:

   Identity	your login from the email
   Password	the password from the email
   CA certificate	Trust on first use (TOFU)
   EAP method	PEAP
   Phase-2 authentication	MSCHAPV2
   IP settings	DHCP

   
3. 3

   Then scroll down and tap “CONNECT”. You may be asked to confirm our system certificate (tap “Yes” or “Trust”).

If problems persist, message us on WhatsApp.